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Policies

Cottonwood Labs SMS & MMS Communication Policy

At Cottonwood Labs, we prioritize effective communication with our customers—providing timely updates regarding your cases.
We utilize SMS and MMS messaging as a convenient optional communication method, strictly limited to your requests and inquiries.

Below is an overview of how we ensure transparent and respectful communication through text messaging:

1. Communication Options

  • Primary Channel: Our secure customer portal is the main platform for submitting cases, tracking status, and making inquiries.

  • Text Messaging: Available upon your request for essential updates related to your cases, ensuring prompt responses.

2. Consent and Preferences

  • Opt-In Requirement: You must provide explicit consent to receive SMS or MMS messages during registration.

  • Opt-Out Anytime: You can opt out at any time by replying “STOP” to any SMS message or by contacting our office directly.
    Upon opting out, you will receive a confirmation message.

3. SMS Messaging Guidelines

  • No Marketing Messages: We never use SMS or MMS for promotional or marketing purposes.

  • Message Content: All messages will clearly identify Cottonwood Labs and relate only to your specific inquiries or case updates.

4. Compliance and Frequency

  • Regulatory Compliance: We adhere to the Telephone Consumer Protection Act (TCPA) and all relevant regulations to protect your privacy and maintain your trust.

  • Message Frequency: Message frequency varies depending on your case activity, but we strive to keep you informed in a timely manner.

5. Privacy Assurance

  • Data Security: Your mobile number and personal data are handled in accordance with our Privacy Policy.
    We never share your information with third parties for marketing purposes.

6. Communication Preferences

  • Communication Survey: To help us tailor our communication to your preferences, we encourage you to complete our Communication Preferences Survey.
    This allows you to choose how you prefer to receive updates—via SMS, our secure portal, email, or other methods.

By choosing to receive SMS communications from Cottonwood Labs, you acknowledge and accept these terms and consent to the practices outlined above.

For questions or assistance regarding SMS services, reply “HELP” to any message or contact our customer support team.

Thank you for trusting Cottonwood Labs with your orthodontic needs.
We are committed to providing you with clear, timely, and professional communication at every step.