PERFECT-FIT GUARANTEE

If any of our appliances don’t fit, we will remake it at no additional cost!**  If our lab notices any distortion or problems with the model or impression we will call your office.  If there is not any visible distortion noticed by a technician in our inspection process, we take full responsibility.  Simply return the appliance along with its corresponding model and lab slip  and a new lab slip and we will remake it for free!  It is important to follow some basic guidelines listed below to insure your “perfect fit appliance”

Cottonwood guidelines for a “Perfect-Fit” appliance:

• Doctor must sign off on the impression or model insuring….

  • All models and impressions have been checked for visible distortion.

    • Note any  concerns in the special instructions.

  • The lab slip must be correctly prescribed for the needed appliance.

    • We can only make what is asked for. 

  • All items are included.

    • Bands,wires,photos.

• If sending a model with bands set in stone by the office, it is the doctors responsibility for correct placement.

• Make certain that impressions, scans and models are complete with full anatomy.

• Tray should extend past the gingival margin to ensure accuracy (more details) 

• For working models, pour in stone, not plaster – standard laboratory practice.

• Tray type retainers are not covered by guarantee due to unseen distortion.

• Appliance must be delivered within 4 weeks of impression date.

**Note that Cottonwood Lab’s “Perfect-Fit” guidelines need be observed in order to enjoy the Guarantee*

More tips, from professionals like you:

• Keep consistent measurements when mixing alginate, plaster and stone.

• Think the impression is ready to pull? First, count 10-15 more seconds.

• Release suction, or unlock back impression with finger before withdrawing the tray. Pull tray out quickly, in an occlusal direction.

• Wrap impressions with damp paper towel, and no standing water in the bag.

• Consistent stone consistency – not too thick or thin.

• Aim for a 10 mm base on all working models (1/2 inch.) *We charge for pouring a base.

• If sending impressions, use 5 day alginate.

• If sending models, no large air bubbles please – always use a Whip Mix vacuum mixer along with a good vibrator to insure a solid model. .

*Cottonwood Lab is always happy to help consult on how to improve scans, impressions and models.

Remember:

Consistent actions always produce consistent results.

Inconsistent actions will always produce inconsistent results.

Cottonwood Orthodontic Lab always strives for 100% consistency.